FAQ
Everything you need to know about access to the mobile platforms.
Close All Terms & Conditions | Expand All Terms & Conditions
Is access to the mobile platforms free of charge?
Accessing padmaresortbali.com from you mobile is free of charge. However you will be charged for your mobile Internet connection. Connection costs will vary depending on your mobile provider, please contact your provider to find out about these rates.
How do I access the mobile platforms?
Enter the address padmaresortbali.com directly into the address bar of your mobile navigator: you will be automatically redirected to the mobile version of the padmaresortbali.com website. It works on any type of mobile phones and any telecommunication.
Can I reserve Padma Resort Bali using my mobile phone?
Yes, instant confirmation booking is available for your convenience.
How can I find out about the room types ?
On the homepage, please click on accommodations to find more details about all room types.
Do I need my credit card to make a reservation?
Your credit card details are required to confirm your reservations on the mobile platforms. A refundable deposit of 1 night will be charged to the credit card provided at time of booking. Certain reservations may require prepayment (see the reserved rate conditions).
How many rooms can I reserve from my mobile phone?
The mobile platforms only allow you to reserve one room on the same reservation. If you need additional rooms, please renew the reservation as many times as necessary to get the number of rooms you want. For each reservation, you will receive a unique confirmation number by email.
Can I book with my preferential rate on the mobile website?
If you have a promotional code, you can enter it in the "Promo / corporate code" field in the "reservation" area.
What if I experience a technical problem (loss of signal, for example) in the course of finalizing the reservation?
A technical error may occur during confirmation of the reservation. We recommend that you go to the "contact us" section on the homepage of the mobile website.
How do I cancel a reservation?
- From the homepage, click on "Reservation".
- Click on "View or cancel a reservation".
- Enter your email address and the booking confirmation.
- Click on "search" to display the details of your reservation.
- Click on "cancel". Please note that reservations made using other distribution channels (though hotel website, email, phone,etc.) currently cannot be cancelled / viewed from the mobile platforms.
How do I modify a reservation?
To modify a reservation online, you must first cancel the reservation, and then make a new reservation.
Is the mobile site secure?
To guarantee your security and provide greater confidentiality, our mobile platforms use Secure Socket Layer (SSL) technology to encrypt all information.
|
RSS | 
